Return and refund
At Shree Balaji Jewellers, we value your trust and want you to have a smooth and satisfying shopping experience. Please read our Return and Refund Policy to understand how returns, exchanges, and refunds work for our products.
1. Eligibility for Returns
We accept returns under the following conditions:
The product must be unused, unworn, and in its original condition.
The item must include all original packaging, tags, certificates, and invoices.
Return requests must be made within [7/14] days of delivery.
Customized or personalized jewellery cannot be returned unless it arrives damaged or incorrect.
2. Non-Returnable Items
Certain items are not eligible for return, including:
Custom-made designs
Engraved or altered jewellery
Earrings (for hygiene reasons)
Gift cards or promotional items
3. Return Process
To initiate a return:
Contact us at [Insert Email/Phone] with your order details.
Our support team will verify eligibility and guide you through the next steps.
Once approved, securely pack the item with all original materials.
Ship it to the return address provided by our team.
Please note: Return shipping costs are generally the responsibility of the customer unless the product was delivered damaged or incorrect.
4. Refund Process
Once we receive and inspect your returned item:
Refunds will be processed through your original payment method.
It may take 5–10 business days to reflect in your account.
Shipping charges, COD fees, and handling charges are non-refundable unless the return is due to our error.
5. Exchange Policy
If you wish to exchange a product:
Exchanges are accepted only for size changes or design preference (if available).
The product must meet the return eligibility criteria.
Price differences (if any) must be paid by the customer.
6. Damaged or Wrong Product
If you receive a damaged, defective, or wrong product:
Notify us within 48 hours of delivery with photos/videos as proof.
We will offer a free replacement or full refund, depending on your preference.
